Servizi alla Strada
Informazioni
Per qualsiasi chiarimento o per informazioni contatta URP - Informazioni e reclami
dal lunedì al venerdì dalle 08:00 alle 17:15,
tel. 055.40401, e-mail scrivi@serviziallastrada.it,
account Skype e web www.serviziallastrada.it.
Servizi alla Strada si impegna a rispondere alle richieste di informazioni secondo criterio di tempestività entro 25 giorni in ogni caso.
PASSEGGERI DIRETTI/PROVENIENTI STAZIONE S.M. NOVELLA DISPOSIZIONI OPERATIVE PER CONTRASSEGNI G – H – S – T – R – V – Z
Con Provvedimento Dirigenziale 2019/M/04946 è stata istituita in Viale Strozzi una nuova corsia riservata ai mezzi pubblici di trasporto protetta da dispositivo di controllo telematico che consente l’accesso ai bus muniti dei contrassegni G - H - S - T - R - V - Z che effettuano esclusivamente servizi di transfer verso la Stazione Ferroviaria di S.M. Novella per prelevare o portare passeggeri che arrivano o partono con il treno. La fermata nella corsia riservata ai mezzi pubblici è consentita solo per la salita/discesa passeggeri per un massimo di 5 minuti. Si raccomanda la scrupolosa osservanza di tale disciplina, diversamente, oltre alle sanzioni di legge, sarà interdetto l’accesso alla corsia riservata e quindi alla fermata.
Gli autorizzati dovranno richiedere alla Servizi alla Strada l’autorizzazione al transito nella corsia riservata secondo le modalità di seguito specificate: dovrà essere trasmessa per mail al back office all’indirizzo ztlbusfirenze@pec.it la documentazione del committente del servizio (agenzia, ecc...) o dichiarazione sostitutiva del legale rappresentante della ditta titolare dei bus, ai sensi del D.P.R. 445/2000, che deve contenere l'origine, la destinazione del servizio che si intende effettuare e il committente del servizio. Detta documentazione, in casi particolari d'urgenza potrà essere trasmessa anche successivamente e comunque improrogabilmente entro le 72 ore successive al rilascio del contrassegno. La documentazione di cui sopra dovrà essere anche tenuta a bordo del bus ed esibita ad ogni richiesta.
My data
Personal data
Click on Personal data to change your personal details.
Personal contacts
Click on Personal contacts to edit your personal contacts.
Invoice/receipt Data
Click on Invoice/Receipt Data to enter or edit your invoice/receipt information.
Change password
Click on Change password to change your password to access to this reserved area.
Requests for the front-office
For example you can ask to update your address or residence, or change, temporarily or permanently, the license plate associated with your permits.
New request
Click on New request to request the change of personal data or license plate.
Requests list
Click on Requests List to display the existing requests and the status of processing.
Registered Vehicles
You can use Tap&Park or purchase a temporary permission with the temporary card
Vehicle registration
Click on enter vehicle to register your vehicle.
Warning: a registered vehicle is not automatically associated with the permits already in possession.
The license plate change of a permit in your possession can be done in the dedicated section
List of Registered vehicles
Click on List of registered vehicles to view, manage, or print the card in your possession.
Tap&Park
You can register, recharge your wallet, view your balance, the list of your recharges and stop transactions.
Download application
Tap & Park is available for iPhone, Android and Windows Phone
You can download the app from iTunes, Google Play and Windows Store. Sign in to your store directly from here:
Vehicle registration
Click on enter vehicle to associate your plate number to the application Tap & Park
Charge wallet
Click on Charge wallet to recharge the credit rest of your electronic purse.
The unused credit of Tap&Park Wallet will not be refunded.
Credit and charges
Click on Credit and charges to view your credit rest remaining, the list of top-ups made purse and print invoices required.
Transactions Tap&Park
Click on Transactions Tap & Park to display the details of your transactions parking.
Subscriptions
Before proceeding with the purchase, click on enter vehicle to register your vehicle.
Purchase
Click on Buy to buy a new subscription for parking in ZCS.
View
Click on Show to display the details of your subscriptions or print your invoices.
Tourist Bus marks
Discounts/Authorizations requests will be approved by the frontoffice staff
Tourist Bus Census
Click on Tourist Bus Census to insert the Census of a new tourist bus.
Census State of tourist bus
Click on census state of tourist bus to see the list of bus saved or those awaiting census.
Tourist bus documents
Click on Tourist Bus Documents to download documents.
Request for Discount/Authorization
Click on Request for Discount/Authorization requests to request the discount on the rate applied to the tourist bus marks or authorization for special rate.
List of requests for Discount/Authorization
Click on List of requestes for Discount / Authorization to display the list of requests submitted, the processing status and to print the unique code to request or purchase the tourist bus mark with the discounted/authorized rate.
Purchase tourist bus mark
Click on Purchase tourist bus mark to buy and print a tourist bus mark to be placed on the windshield.
Purchase Bus Mark with discount / authorization
Click on Purchase Bus mark with Discount/Authorization to buy and print a bus mark to be placed on windshield, using the discount/authorization code received.
List of purchase transactions
Click on List of purchase transactions to display a list of purchased transactions.
List of Purchased marks
Click on List of Purchased marks to display the list of purchased marks and print the mark to be placed on the windshield.
List of Purchased vouchers
Click on List of Purchased Vouchers to print a voucher or a bus mark and display the status of use of your purchased vouchers.
Print Bus Mark with Voucher
Click on Print Bus Mark with Voucher to print a mark to be placed on the windshield.
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